Frequently Asked Questions

Do you offer on-site gear demos for hotel guests?

For our hotel guests, we offer a 10% discount on ski demos at our Ski Butlers locations and on summer bike demos at partner shops. Details including codes for discounted gear rentals will be sent directly to your inbox prior to your stay.

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MEMBERS GET MORE

As a Gravity Haus Member, you enjoy up to 7 complimentary gear demos per year, or up to 14 for Family Memberships. Visit our Member FAQ page to learn more or email gear@gravityhaus.com with questions and we'd be happy to assist you!

Can you tell me about the gym and on-site recovery amenities?

Enjoy our recovery amenities from 7 AM to 10 PM, with the hot tub available from 9 AM to 10 PM. Our space includes a hot tub, sauna, complimentary hydration drops, and a fully-equipped fitness facility for open gym. The sauna and gym are accessible during hours of operation without a key, while the hot tub requires your room key for entry. We have a bathroom near the gym that doubles as a changing room, though lockers are not available.

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What are your on-site dining options?

At Gravity Haus Truckee-Tahoe, we offer exceptional dining experiences right on-site. Savor innovative, California fresh dishes at, our award-winning restaurant, Stella. Reservations are highly recommended! Hours and menus may vary by season. Check out our menu and hours at www.stellatruckee.com.

What kinds of experiences does the property offer?

We partner with the best local companies and organizations to offer bespoke experiences at each of our properties. Additionally, there's always something going on at the Haus. Check out our upcoming community events, experiences, and Haus happenings at Gravity Haus Truckee-Tahoe, here.

What is included in the co-working space?

The Co-Working space is open from 7 AM to 10 PM and features a conference room and work pods. Dogs are welcome!

What is your dog policy?

We welcome dogs with a maximum of 2 per room. There is a $50 fee per dog, per night (complimentary for members). Please ensure your dogs are pre-approved before your arrival by calling our front desk team.

What time is check in and check out?

Check-in begins at 4 PM. On your final day, check-out is at 11 AM. Need a late checkout? Just check with the front desk, and if we can't approve it for your room, you can still store your luggage with us for as long as you need.

Is there a place where I can store my bags?

Yes. We’d be happy to hold a few bags for you at the front desk in the lobby!

What are the parking options at Gravity Haus Truckee-Tahoe?

Parking is free and available around our guest houses. We’ll guide you to the closest spots to your room at check-in.

Can I ship my skis to the property? If so, what are the costs/regulations?

Yes, you're welcome to ship items to the property! Just give us a call to let us know. Please note that any shipping costs will be covered by you, through the carrier of your choice.

Do you offer ski lockers? If so, what is the price?

We do not offer on-property ski lockers. However, we can store your skis free of charge. Inquire at the front desk upon check-in!

What is your cancellation and deposit policy?

Summer (April 9 - November 23): A 25% deposit is required at the time of booking, with the remaining 75% due 7 days before your arrival. Cancellations made more than 7 days before arrival will receive a full refund with no penalty. Cancellations within 7 days of arrival are non-refundable.

Winter (November 24 - April 8): A 25% deposit is required at the time of booking, with the remaining 75% due 14 days before your arrival. Cancellations made more than 14 days before arrival will receive a full refund, minus a $50 processing fee. Cancellations within 14 days of arrival are non-refundable.

Holiday (December 22 - January 1, February 16-18, March 30 - April 7): Cancellations made more than 21 days before arrival will receive a full refund, minus a $50 processing fee. Cancellations within 21 days of arrival are non-refundable.