Jackson hole, wyoming

Frequently Asked Questions

Gravity Haus Jackson Hole

Gear

Do you offer on-site gear demos for hotel guests?

For our hotel guests, we offer a 10% discount on ski demos at our Ski Butlers locations and on summer bike demos at partner shops. Details including codes for discounted gear rentals will be sent directly to your inbox prior to your stay.

MEMBERS GET MORE

As a Gravity Haus Member, you enjoy up to 7 complimentary gear demos per year, or up to 14 for Family Memberships. Visit our Member FAQ page to learn more or email gear@gravityhaus.com with questions and we'd be happy to assist you!

Fitness and Recovery

Can you tell me about the gym and on-site recovery amenities?

Our fitness area is open from 6am-10pm on the 2nd floor. It includes weights, cardio equipment, and foam rollers. Recovery amenities feature an outdoor heated pool and hot tub, open year-round. Access is with your guest or member card key. Locker rooms are available for members.

Dining

What are your on-site dining options?

At Gravity Haus Jackson Hole, we offer exceptional dining experiences right on-site. Savor delicious meals and refreshing drinks at Wild Pine, our new culinary concept inspired by the local region. For a unique coffee experience, visit Unravel Coffee Jackson Hole, where you'll find a range of beverages crafted with care. Dining reservations at Wild Pine are highly recommended! Hours and menus may vary by season. Check out our menu and hours at www.wildpinejacksonhole.com

Experiences

What kinds of experiences does the property offer?

We partner with the best local companies and organizations to offer bespoke experiences at each of our properties. Additionally, there's always something going on at the Haus. Check out our upcoming community events, experiences, and Haus happenings at Gravity Haus Jackson Hole, here.

Bag Storage

Is there a place where I can store my bags?

Yes, with our front desk team.

Dog Policy

What is your dog policy?

Gravity Haus Jackson Hole is dog friendly in the hotel room accommodations and lobby only. The pet fee is $50 per dog, per night, and complimentary for members. We welcome dogs and registered service animals for people with disabilities. There is no fee for registered service animals with valid identification. Emotional support dogs are permitted but subject to the pet fee. Each room permits no more than two dogs, up to 50lbs each.

Ski Lockers

Do you offer ski lockers? If so, what is the price?

Yes, we offer ski lockers for Gravity Haus Members. The cost of a ski locker is $1,500 annually. Contact membership@gravityhaus.com for details and to purchase a ski locker for the upcoming season.

Check In and Check Out

What time is check in and check out?

Check-in begins at 4 PM. On your final day, check-out is at 11 AM. Need a late checkout? Just check with the front desk, and if we can't approve it for your room, you can still store your luggage with us for as long as you need.

Parking

What are the parking options at Gravity Haus Jackson Hole?

Availability and Assignment: Overnight guest parking is limited and assigned at check-in. One spot per room, based on availability.

Parking Rates: Hotel guest parking is included in the resort fee. Non-hotel guests can park for free on a first-come, first-served basis in front of the hotel or in Teton Village lots.

Gravity Haus Member Parking: Complimentary hour-long parking is available in front of the hotel. For longer stays, or if spots are full, please use Teton Village lots.

Gym Users: Complimentary hour-long parking is also available for gym users. For longer stays or if spots are full, use Teton Village lots.

Member Assistance: Our Member Success team can help with bus schedules and routes. Contact them at members@gravityhaus.com for assistance.

Thank you for following these parking guidelines to ensure fair and convenient access for everyone.

Shipping

Can I ship my skis to the property? If so, what are the costs/regulations?

Yes, you're welcome to ship items to the property! Just give us a call to let us know. Please note that any shipping costs will be covered by you, through the carrier of your choice.

Co-Working

What is included in the co-working space?

Our 24/7 lounge on the 2nd floor is a cozy spot with drip coffee during the day, outlets, shareable tables, phone booths, a meeting pod, and adjustable desks. Dogs are welcome! No key is needed for access, and the guest Wi-Fi is open for use.

Cancellation and Deposit

What is your cancellation and deposit policy?

Deposit Policy: A 25% deposit is required at the time of booking, with the remaining 75% due 14 days before your arrival.

Cancellation Policy: Cancellations made more than 14 days before arrival will incur a $50 cancellation fee. Cancellations within 14 days of arrival are non-refundable.

Please note: Advance Purchase reservations are not eligible for any refund.

Key Information

ADDRESS

3345 W Village Drive

Teton Village, WY 83025

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